Shipping & Returns

How much does shipping cost?

We offer ground shipping to the U.S. states, territories, and APO/FPO locations for any order with a flat fee of USD 15.

Can I choose my shipping method?

Pink City Heritage ships via USPS. If you prefer a different carrier, please specify it in the Shipping Instructions section when placing your order and we will do our best to accommodate. There might be additional shipping charges depending on the carrier you choose. If shipping to a PO Box, your order will ship via USPS.

How long does it take to process my order?

Orders can take 2 to 3 business days to process from the time your order is placed. Orders are shipped Monday through Friday (excluding holidays) from our warehouse in North Carolina.

When will I receive my order?

Orders shipping within the United States can take 5 to 10 business days to arrive after processing.

Holidays extend transit time. Delays in transit are common as the volume of packages in circulation increases.

Do you offer expedited shipping?

We currently only offer Standard Shipping.

My tracking number has not updated. Where is my package?

Once packages are in the hands of the carrier, our knowledge of their location is limited to what the tracking link indicates. Tracking system delays can sometimes occur, so please keep in mind that tracking details may not always reflect the true location of your package. In some cases, tracking does not update until the day the package is out for delivery.

What is your return policy?

Should your order not meet your expectations, or if you believe you have received a defective product, please contact us at info@pinkcityheritage.com .

Unused and unopened products bought directly from Pink City Heritage may be returned within 30 days of receipt for a full refund minus the original shipping cost.

Customers are responsible for any return shipping costs. Once we receive the returned item(s), we will credit your original method of payment, excluding non-refundable shipping costs, as soon as possible.

Please note that refunds may take 2 to 3 weeks to process and appear on your account due to varying processing times of payment providers.

Is my item eligible for return?

To be eligible for a refund, items must be unused, unwashed, and returned with their original packaging, including hang tags.

Pink City Heritage does not accept returns for:

• Items without original packaging or hang tags.
• Items with soiling, odor, or other visible signs of use.
• Items that have been washed, laundered, or treated in any way.
• Partial returns of bundles. All items in a bundle must be returned together to qualify for a refund. Bundles are not eligible for exchange.

What items are final sale?

The following items are final sale and not eligible for return or exchange:

• Items marked “Final Sale”.

Unauthorized returns of final sale items will not be refunded, credited, or returned at our expense. No exceptions will be made.

What about shipping costs?

Original shipping and handling fees are non-refundable.

However, if we made an error or your item arrived damaged, we’re happy to take a closer look and help make it right. Please email our Customer Care team within 14 days of delivery at info@pinkcityheritage.com .

How do I return an item?

1. Make sure that your order qualifies.

   Unused and unopened products bought directly from Pink City Heritage may be returned within 30 days of receipt for a full refund minus the original shipping cost. Items marked Final Sale are not eligible for returns.

2. Contact Customer Support.

   Email info@pinkcityheritage.com to request a return authorization.

3. Follow the return instructions.

   Our Customer Support team will send you a return authorization and instructions for returning your items.

4. Await credit.

   Once we receive the returned item(s), we will credit your original method of payment, excluding non-refundable shipping costs, as soon as possible. Refunds may take 2 to 3 weeks to process and appear on your account due to varying processing times of payment providers. If you do not receive the credited amount within that time frame, please contact Customer Support.

Do you allow exchanges?

We do not offer exchanges at this time, but we always try to be as accommodating as possible. Please contact Customer Support at info@pinkcityheritage.com for assistance.